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Re: “The Guilty Plate Diner

The owners of the Guilty Plate Diner in Colchester should feel guilty over the extremely poor breakfast service that was provided by their staff on the morning of June 13th.
After reading several reviews of this dinner from Seven Days, social media and online restaurant review sites the decision was made to invest in the time and gas to drive out to the Bay to try this place out.
Upon entering the dinner the first thing noticed was how disturbingly loud this establishment is. The interior has high ceilings, stand alone booths and industrial walls. The dining room is effectively an echo chamber. There is nothing to absorb the sound. A semi full dining room served up an overwhelming loud clatter from the reverberation of unimpeded noise bouncing around.
As this was a solo meal I opted for a seat at the counter, just to the left of the open kitchen window. It is always a plus to be able to see how the line staff operates. What wasn’t a plus were the several waitresses who were hanging by the window and counter area catching up on their texting and cell phone obligations.
It was a cool, damp morning. Steak and eggs were the order of the day. The stout, young waitress took my order. Steak medium, eggs over medium, white toast with double extra butter and on a special request I asked for grilled onions on my home fries. Not an unusual request by most standards.
After getting through the Burlington Free Press my server presented my order. On a large platter were my steak, eggs, toast and a small plastic cup with extra butter. On a separate plate were the home fries. But they were naked home fries. There were no grilled onions.
I pointedly asked my server, “Didn’t I order grilled onions on my home fries?” She looked at her ticket and replied yes. She then took the plated home fries back to the kitchen window and, presumably, asked for the grilled onions.
The expectation was that the home fries would be back shortly but that wasn’t to be the case. After ten minutes the home fries had not arrived. The balance of the uneaten breakfast was now cold and unappetizing.
After catching the server’s attention she came over. Telling her it was a mistake to come in this morning I pointed out the lack of the breakfast potatoes being served at all and the now cold platter of eggs, toast and steak. She seemed shocked, shocked I tell you, especially when I walked on this dismal service.
Chef Ramsey, from Hell’s Kitchen, could certainly have a field day correcting this operation. This diner is loud in an unappealing way, waitresses should find a better place to do their texting than at the front counter and the servers need to do their job correctly.
There are better places trying harder that deliver a quality dining experience than this place. You should seek out those other establishments.

0 likes, 1 dislike
Posted by Gerryyy on 06/13/2014 at 12:09 PM

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