FairPoint Followup | News | Seven Days | Vermont's Independent Voice

Seven Days needs your financial support!

FairPoint Followup 

Right on the heels of our story in this issue about massive problems with telecommunications company FairPoint, we received a related email from Shaline Kirkpatrick, owner of Shaline Bridal in Montpelier.

In January, Kirkpatrick canceled her Internet service, but FairPoint canceled her phone service instead. Oops. When she called to inquire as to why she was still receiving Internet bills, she learned what had happened. As she tried to fix this problem over the weeks, they informed her that she might lose her business number of the past eight years, and her phone service was actually cut off Tuesday morning — during the height of prom and bridal season.

Kirkpatrick claims that the FairPoint rep she managed to contact would not let her speak directly to a supervisor and requested that she leave a call-back number, which she refused because they had not returned her phone calls in months. The operator then hung up on her.

At this point, Ms. Kirkpatrick called the Public Service Board, and the woman she spoke to there assured her that she would call FairPoint. Her partner also made some calls. Thankfully, this morning her phone service was back on. Now she has to deal with the paperwork and repercussions of this incident — including getting the word out to anyone who called yesterday that she is, in fact, still in business.

So, how is FairPoint treating you? Please leave a comment and let us know.

One or more images has been removed from this article. For further information, contact web@sevendaysvt.com.
Got something to say? Send a letter to the editor and we'll publish your feedback in print!

Tags: ,

More By This Author

About The Author

Kara Brown

Comments


Comments are closed.

Since 2014, Seven Days has allowed readers to comment on all stories posted on our website. While we’ve appreciated the suggestions and insights, the time has come to shut them down — at least temporarily.

While we champion free speech, facts are a matter of life and death during the coronavirus pandemic, and right now Seven Days is prioritizing the production of responsible journalism over moderating online debates between readers.

To criticize, correct or praise our reporting, please send us a letter to the editor. Or send us a tip. We’ll check it out and report the results.

Online comments may return when we have better tech tools for managing them. Thanks for reading.

Keep up with us Seven Days a week!

Sign up for our fun and informative
newsletters:

All content © 2020 Da Capo Publishing, Inc. 255 So. Champlain St. Ste. 5, Burlington, VT 05401  |  Contact Us
Website powered by Foundation