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FairPoint Followup 

Published April 15, 2009 at 3:17 p.m.

Right on the heels of our story in this issue about massive problems with telecommunications company FairPoint, we received a related email from Shaline Kirkpatrick, owner of Shaline Bridal in Montpelier.

In January, Kirkpatrick canceled her Internet service, but FairPoint canceled her phone service instead. Oops. When she called to inquire as to why she was still receiving Internet bills, she learned what had happened. As she tried to fix this problem over the weeks, they informed her that she might lose her business number of the past eight years, and her phone service was actually cut off Tuesday morning — during the height of prom and bridal season.

Kirkpatrick claims that the FairPoint rep she managed to contact would not let her speak directly to a supervisor and requested that she leave a call-back number, which she refused because they had not returned her phone calls in months. The operator then hung up on her.

At this point, Ms. Kirkpatrick called the Public Service Board, and the woman she spoke to there assured her that she would call FairPoint. Her partner also made some calls. Thankfully, this morning her phone service was back on. Now she has to deal with the paperwork and repercussions of this incident — including getting the word out to anyone who called yesterday that she is, in fact, still in business.

So, how is FairPoint treating you? Please leave a comment and let us know.

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Kara Brown


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